Licence the system, not every seat.
Compare an annual licence sized by simultaneous calls and edition with per-user phone-system pricing. Extension limits and additional service costs still apply; savings depend on your current setup.
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3CX business phone systems & unified communications
Bring calls, messaging, meetings and customer conversations together.
3CX business phone system · Auckland & New Zealand
Try 3CX completely FREE.
Explore 3CX PRO with a one-month free software trial. See how business calling, mobile apps and call management could work for your team before choosing your next phone system.
Prefer a smaller starting point? 3CX also offers free editions for up to 10 users, subject to edition limits. Bestcomm can help you choose the right cloud or on-premise setup.
These referral links identify Bestcomm to 3CX as your reseller. The software trial is free; telephone numbers, call charges, hardware, third-party hosting and Bestcomm setup or support may cost extra. Trial availability, verification requirements and features are subject to 3CX's current terms.
Business VoIP and cloud PBX
3CX phone systems for Auckland and New Zealand businesses.
3CX brings business calling, mobile and web apps, routing and collaboration into a unified communications platform. Bestcomm helps you assess a cloud PBX or on-premise phone system around your team's call demand, customer experience and IT requirements.
Choose cloud or on-premise.
Review 3CX-hosted, self-hosted and office-based deployment against your administration, resilience and support needs.
Connect office, site and remote teams.
Evaluate mobile and browser calling, call queues and supported CRM integrations. Check which features belong to your chosen edition before committing.
Replacing a legacy PBX or comparing business VoIP in NZ? Start with your existing numbers, busy-hour call demand, SIP provider and customer call flows. Book a communications review, explore CRM automation or discuss business AI.
Check the current 3CX licensing guidance and AI edition capabilities. Bestcomm confirms final scope and pricing in a written proposal.
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Build the service around the operating problem.
Missed calls, disconnected tools and ageing phone systems create friction for both customers and staff. The right communications design connects call flows, devices, remote work and reporting to a clear service outcome.
Final scope, availability, response commitments, platforms and pricing are confirmed during discovery and in the written proposal.
A practical delivery approach
- Map inbound, outbound and after-hours call flows
- Review numbers, queues, devices, users and integrations
- Plan migration, testing and team adoption
- Connect communications to CRM and AI workflows where appropriate
What the work should improve
Fewer missed customer conversations
Success measures and evidence are agreed before implementation.
Consistent calling across office and mobile teams
Success measures and evidence are agreed before implementation.
A clearer path to AI receptionist and CRM integration
Success measures and evidence are agreed before implementation.
Common questions
What to clarify before you decide.
Can we retain our existing business numbers?
Number portability depends on the current provider and number type. Bestcomm will confirm portability and transition requirements before any migration.
Can unified communications work with an AI receptionist?
Yes, subject to the selected phone, voice-agent and CRM configuration. The live solution must be tested for transfers, availability, privacy and fallback handling.
Is the 3CX trial completely free?
The 3CX PRO software trial is free for one month, subject to current 3CX terms and verification requirements. Telephone numbers, call charges, hardware, third-party hosting and Bestcomm setup or support may cost extra. Free small-team editions are separate products with their own limits.
How is 3CX pricing calculated for a New Zealand business?
Commercial 3CX licences are annual system licences, sized by edition and simultaneous call capacity rather than monthly licences for each user. Internal and external calls both count towards capacity. User and extension limits still apply. Bestcomm can review call demand, hosting, SIP trunk charges and support before providing a scoped NZD proposal.
Can 3CX be cloud-hosted or installed on-premise?
3CX offers hosted, self-hosted cloud and on-premise deployment options. The right choice depends on the selected edition, infrastructure, administration, backup and support requirements. Bestcomm can help Auckland and New Zealand businesses assess these options.
Can I keep my existing New Zealand business phone number with 3CX?
Often a number can be retained through a compatible SIP provider, but portability depends on the current provider and number type. Confirm portability, SIP trunk compatibility and the cutover plan before cancelling any existing phone service.
Does 3CX include an AI receptionist and CRM integration?
Capabilities depend on edition and configuration. 3CX PRO includes CRM integrations and AI voicemail transcription; advanced AI Agents and full-call transcription are AI edition capabilities. Bestcomm must confirm the licence, supported integrations and any additional processing costs. The Berks website assistant is a separate integration, not proof that a 3CX AI receptionist is included in the trial.
Can my team use 3CX business calling on mobile and in a browser?
3CX provides mobile and web apps for business calling, subject to the selected edition and setup. Review connectivity, devices, permissions, routing and after-hours handling before rollout so office, site and remote teams have a consistent calling experience.
Ready to review communications?
Start with the current environment, the business outcome and the safest next step.
Connect calling with the wider customer journey.
Review CRM follow-up, AI enquiry assistance and network readiness alongside your phone system. Integrations and service inclusions are confirmed for your selected solution.